Returns & Exchanges
We hope you are delighted with your purchase, but if you are not entirely satisfied, we offer a 14-day return period for most items in their original, unused condition. Please note that certain delicate or customized goods may be exempt from this policy to ensure the highest quality for all our customers.
Notify Our Team
Contact our customer service department within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully place the items in their original packaging, ensuring all protective wraps and stationery seals are intact to prevent damage during transit.
Ship the Item
Affix the provided return label or use a tracked shipping service to send the parcel back to our London-based studio.
Quality Inspection & Refund
Once our specialists have inspected the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing